Lisa, Workforce Development and Diversity Administrator
Hartlepool Borough Council

I started off working for the council as an apprentice and then moved into an administrative assistant role. I then progressed onto the next level and became an administrator for the workforce development team.

I am responsible for the administration of the council’s leadership and management development programme, which deals with around 500 managers. I also administrate our placement programme and complete any invoices that come into our section. I am also heavily involved in the administration for our NVQ programmes.

I like being involved in lots of different projects and having lots of things happening at once. I like the organisational side of things and seeing events that I have helped organise run smoothly.

In addition to my Apprenticeship, I have undertaken a level 3 management qualification, I have also completed a level 2 NVQ in Team Leading and a Level 2 NVQ in Customer Service. Plus I’ve completed various corporate training courses, such as health and safety, diversity in the workplace and stress management for staff.

In future, I would like to see my role developing into an administrative team leader, as I think this would be a natural progression and I really enjoy the area of work that I am in.