Systems analysts are responsible for transferring authorities, operations to computer, updating systems, or moving them from mainframes to PCs and networks. Programmers maintain and modify software systems and packages.

There are about 12,000 computer analysts and programmers within local government in the UK today.

Work Environment

Most of the work is conducted with an office. Some travel to attend meetings within the council area may be required.

Daily Activities

Computerisation is generally on a project basis. Systems cover an enormous range of initiatives, from traffic flow measurement and control, to payroll systems. The analyst will first set the criteria for the project and agree timescales and costs. The analyst next conducts a thorough investigation of the function to be computerised. This may involve asking staff questions and developing questionnaires. The proposed system outline is then drawn up, possibly by using software tools to model it. The analyst will consider if existing systems can be adapted or whether a new program needs to be developed. Overseeing implementation of the new system is the analyst’s task, as is maintaining quality checks and training departmental staff in the new system’s operation and management. Programmers have three main areas of responsibility:

• maintenance of existing software systems
• modifying existing commercial packages to suit departmental needs
• adapting and training software to perform specific tasks relevant to local authority demands.

Skills & Interests

A high level of information technology knowledge and skill are needed, as is the need to keep up to date in a fast changing area of work. The ability to communicate effectively in writing and verbally and to relate well with a wide range of people including elected members, fellow professionals and support staff is a must.

They need to be good listeners to understand clients’ requirements and to obtain an understanding of the users’ business.

They must be able to work in a team and independently when required. They also need to be logical, clear thinkers who enjoy solving problems.

Entry Requirements

Councils generally prefer to recruit experienced people but may promote internally from other departments such as finance.

Specialist computing degrees may well be regarded as sufficient, as may postgraduate qualifications in systems analysis. S/NVQs in Information Technology exist at Levels 1- 4.

The relevant BTEC/SQA subject is computer studies. HND entrants require four GCSEs/Standard Grades plus two studied at A-level/Higher Grades and one passed. Degree entry is usually five GCSEs/Standard Grades plus two of three A-levels/Higher Grades.

Mature entry to this profession is common.

Estimated salary range

£17,500 - £21,800

Please note that salary information is a guide only and there may be local agreements in place. For further information about salaries for particular positions, please contact your local council directly.

Future prospects & opportunities

Good opportunities for promotion to more senior positions exist.

Data-processing management is an option, as is a move into general management.

Programmers can progress to become systems analysts. As computer systems are increasingly put into place within councils, demand for analysts may decrease. It is more likely that programmers will always be required.