Apprenticeships supporting your community
Councils require a number of support functions to hold them together and keep them running smoothly. Here is a list of the Apprenticeships you could do in this area of work and the job roles they relate to.
| What job are you interested in? | Apprenticeship frameworks related to this job role and the levels available | Where can you find out more? |
|---|---|---|
| Accountant/Finance Officer – ensures money is well spent and accounted for, prepare annual budgets or grant applications for funding, deal with payments, conduct audits. | Accountancy – Apprenticeship (level 2), Advanced Apprenticeship (level 3) and Higher Apprenticeship (level 4) (Also progression to Association of Accounting Technicians outside of Apprenticeship frameworks) Business and Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) IT User – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) IT professional – Higher Apprenticeship (level 4) |
National Apprenticeship Service |
| Administrators/Secretaries/Receptionists – provide administrative support for managers and teams and make sure everything runs smoothly. | Business and Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Team Leading and Management – Advanced Apprenticeship (level 3) IT User – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) ICT Professional – Higher Level Apprenticeship (level 4) Customer Service – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Auditor – reviews and evaluates council activities to ensure that resources are used efficiently and cost effectively. | Accountancy – Apprenticeship (level 2), Advanced Apprenticeship (level 3) and Higher Apprenticeship (level 4) Business and Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Benefits Officer/Revenues Officer – Responsible for calculating and paying state benefits and administering, collecting and recovering council tax. | Business and Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Customer Service – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Accountancy – Apprenticeship (level 2), Advanced Apprenticeship (level 3) and Higher Apprenticeship (level 4) There are also N/SVQs available in Housing Benefits and Local Taxation. |
National Apprenticeship Service |
| Cleaning Supervisor – provides a range of cleaning roles relevant to the organisation, including the need for infection control and working in high risk areas. | Cleaning and support services – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Health and Social Care support services – housekeeping/domestics pathway – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Committee Administrator -Plays a key role in the day to day operation of the democratic processes. Servicing meetings of all types, including those where members of the public may play an active part. | Business and Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) | National Apprenticeship Service |
| Communications Officer -Makes information about their organisation accessible to customers, staff and the general public. | Marketing and Communication – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Creative and Cultural Live Events and Promotions – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Community Development Officer – improves the involvement of community groups in local life: developing parks and urban spaces in response to people’s requirements; improving healthcare for disadvantaged groups; getting better access to services and jobs for ethnic minority communities. | Community Development – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Community Arts Management – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Customer Service – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Youth Work – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Democratic Services Officer – Attends public meetings such as town centre forums, partnership board meetings and the council’s quasi-judicial and other standing committees | Business and Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) There is also an Award in Understanding Democratic Services (level 3) and a Certificate In Democratic Services Practice Association of Democratic Services Offices. |
National Apprenticeship Service |
| Economic Development Officer – Draws up local economic development strategies and implements actions to achieve all this. | Business and Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Marketing and Communication – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Community Development – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Elections Officer – Councils are responsible for organising all elections held in the UK: parliamentary general elections, European parliamentary elections, council elections and any by-elections. Elections officers help organise the process – from the day an election is called until the votes are counted. | Business and Administration - Apprenticeships (level 2) and Advanced Apprenticeships (level 3) There is also a Foundation Course in Electoral Administration Association of Electoral Administrators. |
National Apprenticeship Service |
| Estates and Facilities Management – Ensures that the built environment provides safe, secure, comfortable and welcoming facilities for customers and staff. | Facilities Management – Advanced Apprenticeship (level 3) Team Leading and Management – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) |
Asset Skills |
| Estates Maintenance – Undertake a variety of roles on buildings and equipment. | Maintenance Operations Pathway – Apprenticeship (level 2)Occupational Work Supervision – Advanced Apprenticeship (level 3) | National Apprenticeship Service |
| External Funding Officer – Responsible for identifying potential sources of funding, securing their commitment and advising others. | Business and Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3)Accounting – Apprenticeship (Level 2) Advanced Apprenticeship (level 3) and Higher Apprenticeship (level 4)Community Arts Management – Apprenticeship (Level 2) and Advanced Apprenticeship (level 3) Community Development – Apprenticeship (Level 2) and Advanced Apprenticeship (level 3) | National Apprenticeship Service |
| Freedom of Information/Data Protection/Records Management – These roles are about being responsible for information and ensuring it’s kept secure. Co-ordinating the collection, collation and analysis of specific data and operating appropriate systems for managing data storage. | Business Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Information and Library Services – Advanced Apprenticeship (level 3) Team Leading – Advanced Apprenticeship (level 3) IT User – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) IT Professional – Higher Apprenticeship (level 4) |
National Apprenticeship Service |
| Health and Safety Adviser – Works to advise and to ensure a commitment to safety is maintained by all departments of a council, under its requirements for complying with all statutory duties in respect of health and safety legislation | Customer Service – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Business Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Human Resources/Personnel Officer – Responsible for the recruitment, selection, appraisal, development and training of staff.td> | Business and Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Advice and Guidance – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Team Leading – Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Information Technology Officer – Responsible for the development, management and support of the ICT infrastructure within a local authority. | IT User – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) IT Professional – Higher Apprenticeship (level 4) |
National Apprenticeship Service |
| Legal Officer – Provides advice for managers and elected members on legal issues. | Business and Administration Legal Pathway – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) There is also a Level 3 Diploma in Paralegal Studies Institute of Legal Executives. |
National Apprenticeship Service |
| Mayoral Attendant – attends to the Mayor and formal occasions. | Customer Service – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Business and Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Occupational Health – Occupational Health Nurses and Assistants are responsible for checking that staff are fit and able to work, ensuring the workplace is adjusted for staff where needed, as well as promoting healthy lifestyles and healthy workplaces.td> | Health & Social Care in Support Services – Apprenticeship (level 2) Health & Social Care in Physiotherapy and Occupational Therapy – Advanced Apprenticeship (level 3) Active Leisure and Learning – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Payroll Assistant -Ensures staff are paid accurately and on time. Staff may be paid weekly or monthly, for overtime or be in jobs in which car allowances, shift allowances, unsocial hours, stand by and/or bonus payments are made. | Payroll – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Accountancy – Higher Apprenticeship (level 4) |
National Apprenticeship Service |
| Performance Management – Working with staff groups to set standards for the provision of services which are both ambitious and achievable. Quality management is about ensuring the maintenance and improvement of standards. Supporting the organisation and specific teams with inspections and reviews. | Business Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Team Leading – Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Policy Officer – Contributes to the effective management of a council by helping to develop and implement strategies, objectives, and council-wide policies and procedures. | Business Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) | National Apprenticeship Service |
| Procurement/Contracts/Commissioning – Manages the process of tendering for the supply of goods and services, awarding contracts and ensuring they run smoothly. | Business Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) | National Apprenticeship Service |
| Project Management – Responsible for the planning, delivery and implementation of a new policy, service or site. | Business Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Team Leading – Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Registrar – Responsible for the planning, delivery and implementation of a new policy, service or site. | Business Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Team Leading – Advanced Apprenticeship (level 3) |
National Apprenticeship Service |
| Scrutiny – Scrutiny commissions, composed of a number of councillors, study Council decisions made. They have the power to order further research or enquiries before allowing them to pass. All councils are required to have commissions in place. | Business Administration – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) | National Apprenticeship Service |
| Security Staff – Ensure that the buildings are safe for customers, visitors and staff. | Security Industry – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) | National Apprenticeship Service |
| Training Officer – Arranges and runs training events either personally, or through internal and external partners, consultants, or academic and vocational institutions. | Learning and Development – Advanced Apprenticeship (level 3) | National Apprenticeship Service |
| Warehousing – Responsible for warehousing and storage of council documents and materials. | Warehousing and Storage – Apprenticeship (level 2) | National Apprenticeship Service |
| Web Technician – Works closely with Communications and ICT and is responsible for a local authority’s Intranet (internal system), and Internet sites, using technical expertise to develop and maintain those sites. | IT User – Apprenticeship (level 2) and Advanced Apprenticeship (level 3) Creative and Digital Media – Advanced Apprenticeship (level 3) IT Professional – Higher Apprenticeship (level 4) |
National Apprenticeship Service |
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